The customer was a medical equipment manufacturer that had received reports of accidents occurring with their new product – the lens cover on their halogen lamp had detached due to the fastener becoming loose under heat, creating a potential hazard. Medical institutions demanded the product be improved and the customer had to work quickly to calm the claims against their product as soon as possible.
- The expertise of the technicians at the Koriyama Prototype Center
- Keeping down the cost of the solution
- Meeting production requirements
The customer’s product was used regularly in medical institutions, so it was impossible to collect and repair them all efficiently. They would have to visit all nationwide delivery destinations as soon as possible and replace the defective part to prevent accidents from the lens cover falling off.
It was essential that a simple solution be found so that the customer’s representative could make the repairs easily by themselves without having to modify the units—by making a hole for example.
In addition, because of the number of units it was essential to minimize the cost of this solution.
Due to the urgency of the situation, an Advanex representative took the customer to Koriyama Prototype Center. The most experienced of our technical staff made a trial spring by hand right away, and made a drawing based on the trial spring under the assumption that it would be mass-produced on our multi-forming machine.
After only two trials, the customer was satisfied and Advanex was able to supply the ideal product in just three weeks.
Medical equipment manufacturer
Lens cover holder
To secure a lens cover
Quick response, rapid prototyping
Reputation of widely used product was protected
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